FAQ

Frequently Asked Questions

Q: Do you ship outside the UAE?
A: Not yet — we currently only ship within the UAE, but international shipping is coming soon!

Q: How long does shipping take?
A: Orders are processed within  0-1 business day of  purchase .

Q: How long does the delivery take ?

UAE Delivery: Typically arrives within 1-2 business days

Dubai & Abudhabi:

Next-day delivery within Dubai/ Abudhabi.

once your order ships, you'll receive am email with a tracking link.

Q: How can I return an item?
A: Email us at contact@moonclothing.net with your order number and we’ll guide you through the return process. You can also visit our Return Policy page for details.

Q: What if I received the wrong or damaged item?
A: We’re so sorry! Please contact us within 48 hours of receiving your order and we’ll fix it immediately.

Q: How can I contact you?
A: Email us at contact@moonclothing.net or visit our Contact Page to reach out.

Q: Can I cancel my order ?

You can request a cancelation within 1 hour of placing your order.